Privacy Policy

At London Furniture Restoration Co., we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our services or interact with our online platform.

By engaging with our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that is necessary to provide our furniture repair and restoration services and to facilitate communication. This may include:

• Contact Information: Your name, address (for service delivery or collection), email address, and phone number.
• Service Details: Information related to the furniture items you wish to have restored or repaired, including descriptions, photos, and specific service requests (e.g., antique furniture repair, upholstery, wood finishing, custom modifications, re-gluing, scratch removal, French polishing, veneer repair).
• Communication Data: Records of communications between you and London Furniture Restoration Co., including emails, phone calls, and inquiries submitted through our online platform.
• Payment Information: While we process payments through secure third-party payment processors, we do not store your full payment card details on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver our furniture restoration and repair services, including scheduling appointments, picking up and delivering furniture.
• To communicate with you regarding your service requests, quotes, project updates, and invoicing.
• To respond to your inquiries and provide customer support.
• To improve and personalize your experience with our services.
• To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following situations:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, delivery services). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We utilize industry-standard practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

5. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights concerning your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our data practices, please contact us:

London Furniture Restoration Co.
14 Regent Street,
Westminster,
London, Greater London,
SW1Y 4RX,
UK